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Can You Really Change a Company Culture?

Cindy Weissman

While reconnecting with an old colleague, she shared with me the recent turmoil at the company she works with. “We have hired a group of gurus to help us get to the next level.” “Gurus?” I thought. Do they put that on their business cards? I was intrigued. After asking some questions, she shared that […]

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The Benefits of (Truly!) Taking Time Off

Kathryn Lee

I’m excited to share an ATD article today written by ABR’s very own President and CEO, Amy Fox: “Is ‘Out of Office’ a Myth? How Protecting Time Off Improves Performance.” In it, Amy addresses the strange habit that we Americans have—we don’t always take the vacation time available to us, and even when we do, we’re […]

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Decisions, Decisions

Darrell Burke

Life is a series of decisions and we learn this fact very early! “Do I want to spend my allowance on a bag of M&Ms or should I spend it on that Milky Way bar?” We’re still making decisions into our teens, although we have to make them more frequently, and the consequences of our […]

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Mastery of Facilitation Skills

Victoria Rodgers

As a custom training organization, many of the solutions ABR designs for clients are blended, in which eLearning, simulations, coaching, or other learning tools are complemented by an instructor-led training (ILT) component. When we create ILT solutions, we take great pride in developing innovative, application-based, and relevant sessions. But this means NOTHING if the facilitator […]

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What Chaos Are You Experiencing?

Amy Evans

  I ran across this quote from Deepak Chopra recently and it made me stop to think about the “chaos” going on in my world and how excited I am to think that change is happening. With the beginning of summer, chaos is ensuing at work and home. Here is a glimpse into my world… […]

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Developer, Facilitator, Cheerleader: Do I Need to Motivate My Project Team?

Cindy Weissman

Wikipedia defines Training and Development as “a function of human resource management concerned with organizational activity aimed at bettering the performance of individuals and groups in organizational settings.” When you serve as a project leader, is it also your responsibility to keep your team motivated to complete the project? The following scenario might sound familiar… […]

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The Art of Managing Up

Victoria Rodgers

Executive leadership teams are responsible for carrying out the company strategy, mission, and values. While they need to maintain a level of engagement at the management level to stay abreast of how to serve their frontline teams, the ultimate goal of a leader is to influence, empower, and maximize the efforts of their followers and […]

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How’s Your Attention?

Elise Margol

Family dinner at our house can be somewhat chaotic. Child 1: “Mom, guess what my teacher told me today?” Child 2: “Mom, are you listening? I just told you I need to bring donuts for advisement tomorrow. Can you get them for me?” Child 1: “Hey, you’re interrupting me. I’m trying to tell mom what […]

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Are Your Project Teams Too Small?

Karrin Frilling

“Streamline”…”Efficiency”…“Simplify”…These are words every business person is familiar with—and likely strives to achieve on a daily basis. Today’s customers expect things to happen quickly and for processes and projects to run smoothly. One of the most tempting ways to accomplish things in the most streamlined and efficient way possible is to keep your project team […]

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The Value Proposition…Why?

Darrell Burke

Why are you in business? Why is any business in business? When we really think about it, nearly every business offers some sort of product or service to the general public that will, on some level, make their lives easier. And that specific component (making your life easier) is what businesses monetize. For example, laundry […]

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Igniting Change in Customer Experience

Amy Fox

Customer experience (CX) has come into its own as an industry. Among large companies, almost two thirds (63 percent) have a chief experience officer or senior leader charged with improving CX, and 37 percent have at least 10 full-time customer experience staff. Yet across many industries, customers perceive that their experiences are getting worse. Between […]

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Are You Ready to Vacilitate?

Cindy Weissman

As more and more instructor-led training makes the transition to virtual, and facilitation preparation moves from creating flip charts to setting up break out rooms and poll pods, I started thinking about what it takes to be a good virtual facilitator. Are the skills, knowledge, and attitudes so different from what an exceptional classroom leader […]

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The Why and What of Motivation

Elise Margol

Motivation is a word you hear tossed around a lot—motivation to lose weight, motivation to accomplish more, motivation to do just about anything! But what is motivation? Merriam-Webster defines motivation as “The act or process of giving someone a reason for doing something.” Motivation is what drives people to success. Think about people who are […]

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I’m a New Manager! Now What?

Darrell Burke

I’ve had the opportunity to observe and coach new managers in a variety of functions. Whether it’s a new sales manager, operations manager, or technical manager, I seem to get the same question: I’m a new manager! Now what do I do? The interesting thing about this question is that many of these new managers […]

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Driving Employee Engagement Through Leadership

Elise Margol

Have you ever heard the old saying, “Your job is only as good as your manager?” There are multiple drivers of employee engagement, from pride in working for the company to having a voice in the way things operate, but the impact of the relationship with the direct manager is a constant. Research by Dale […]

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Calling All Customer Experience Professionals!

ABR is excited to be a sponsor again at the CXPA Insight Exchange on May 5-6. The Customer Experience Professionals Association (CXPA) is a non-profit organization that seeks to guide and enhance the field of customer experience management. This field has grown over the past several years as more companies are recognizing the importance of customer experience and […]

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Lead from the Middle: Changing Our Approach to Training Mid-Level Managers

Amy Fox

Not long ago Harvard Business Review conducted a survey that found nearly half (48 percent) of Generation Y professionals at Fortune 500 companies, including many in middle management, planned to leave their current job within two years. The same survey found that 85 percent of respondents felt their companies’ leadership pipeline would suffer unless their middle […]

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Strategies for Training Beyond the Transactional

Think about the types of training events common in many organizations: they focus on a specific team or unit of employees, and sometimes might only address the needs of a few individuals. These transactional, tactical solutions are necessary but may not address a larger training need: workplace performance. Workplace performance is the outcome of collective […]

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Everyone Needs a Little Support

Elise Margol

Let’s face it: Adopting new knowledge and skills on the job can be quite challenging, especially when employees are continually asked to upskill to meet the demands of the changing workplace. Training is typically made available; but too often what is lacking is the structured support to allow employees to effectively transfer what they learned […]

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Ask, Don’t Tell—A Different Perspective

Darrell Burke

Recently I had the great pleasure of working with a group of employees of a client of ABR’s. They were asked to conduct training for the departments they support and I was facilitating the train-the-trainer session for the content we developed for this training. This group had conducted training before, but they weren’t experienced “trainers” or “facilitators”; […]

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Video Blog: Leadership Training with ABR

At Accelerated Business Results (ABR), we’ve gotten to partner with several clients to build leadership development programs that cultivate organizational talent and help employees feel more connected to their company. Not to brag TOO much, but our team of instructional designers and facilitators have a wealth of expertise in leadership training and in creating world-class leadership curriculum for a […]

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Creating Custom Content That Lasts

The process of developing custom training usually involves a needs analysis, design of the curriculum, and documentation of specific knowledge and skills necessary to support the desired performance. This cycle can occur repeatedly for the same initiative and often requires a significant investment of time and resources. In organizations that rapidly grow or change, how […]

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Driving Behavior Change

Elise Margol

“The problem in my life and other people’s lives is not the absence of knowing what to do, but the absence of doing it.” ―Peter Drucker, Writer, Management Consultant, Social Ecologist What really drives behavior change? Is it the well-designed training program? Is it the consistent support provided by the manager? Is it the ample […]

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Six Checkpoints to Boost Leadership Breakthroughs

Amy Fox

When was the last time you had a breakthrough? When have you overcome a large obstacle or made an important discovery that pushed you to a new level? Breakthroughs are what give leaders an edge—what separates them from the norm. But breakthroughs don’t just happen. Even the most successful leaders can miss opportunities for breakthroughs, […]

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When Is Animation Right for Your Training Needs?

Devon Campailla

Micro-learning is an important concept in the training world these days. Delivering need-to-know information in smaller chunks is ideal for learners who seem to have less time and shorter attention spans. There are several mediums that can be used to create this bite-sized training, including nano-eLearning courses or infographic job aids. Another useful tool is […]

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Don’t Forget the Positive

Darrell Burke

It’s a well-known fact that managers, be they front-line, middle, support, or upper, are the translators of the corporate messages. They take the “vision” and goals set by senior leaders and translate them down to employees for dissemination and achievement. Much is at stake and a lot is riding on this group’s shoulders. Therefore, it’s […]

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Don’t Skip the Post-Project Review

Devon Campailla

A hefty project workload can be exhausting, so when a project comes to an end, it can be tempting to quickly close the books the second sign-off is received on final materials. But there are a number of benefits to taking the time to reflect on a project after it is complete. The purpose of […]

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Behind the Scenes at ABR: Annual Team Meeting!

What’s new with ABR? Take a peek at what’s going on in our world as we work to deliver relevant, world-class solutions for our clients. It’s been a while since we’ve given you a peek behind the ABR curtain. What better occasion than our annual team meeting, which kicked off today?! We love the chance […]

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Not ANOTHER Training Session!

Karrin Frilling

Training is certainly a critical investment that contributes to the growth of an organization and its employees. But do employees always embrace an opportunity to refine their skills and increase their knowledge? Or do they dread the thought of “wasting” a morning or a day in a boring lecture? If employees don’t see the value […]

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Designing an eLearning GUI

Joe Webster

The user interface (or UI) is a critical part of an eLearning course. It doesn’t usually get much attention after its initial design, but it can have a big bearing on the success or failure of the course as a whole. Guiding Principles Guiding design principles can vary for individual clients, because it’s sometimes desirable […]

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Putting Together the Project Puzzle

Karrin Frilling

In the business world, it is often said that resources are your most valuable asset. If that’s the case, are you doing everything you can to ensure that your most valuable assets are being leveraged to their fullest potential? It’s not as easy as it sounds—especially when you have multiple projects with overlapping timelines that […]

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Inspire Employees at Your Next Annual Meeting

Elise Margol

2015 is upon us! With the start of the new year, many companies will hold annual meetings with their employees to reflect on the past year and to plan for the future. Annual meetings offer an opportunity to engage, ignite, and inspire individuals and groups to perform and achieve in the upcoming year. To ensure […]

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Understanding Your Clients’ Expectations: The Best Gift of All

Amy Fox

The end of the year is rapidly approaching, so ‘tis the season to reevaluate the way you are interacting with clients. ABR is in the process of gathering feedback from our clients and mapping out their journey with ABR, so customer experience is top of mind for us. We’re still collecting information, but here are […]

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Four Keys to a No-Fail Needs Analysis

When working with new clients, custom training providers are tasked with learning about the client’s background, vision, and goals, and then connecting that information to the right training solution. It is critical to establish credibility and build trusted relationships quickly with clients, and that starts with an effective needs analysis strategy. There are four fundamental […]

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Making Learning Programs Stick

Elise Margol

It’s common to develop (or buy) a training program with solid learning objectives, a highly creative design, and multiple interactive activities to practice new skills. People even attend and give it glowing reviews on the evaluation forms. But then the unthinkable happens: when people go back to their jobs, they don’t use the skills taught […]

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Three Leadership Strategies for Winning Hearts and Minds

Amy Fox

John Maxwell once said, “People don’t care how much you know until they know how much you care.” So what does that tell us? Most organizations have an impressive catalog of leadership training offerings, but what we at Accelerated Business Results (ABR) have experienced is that strong leadership in today’s market is about getting real—engaging […]

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Conducting SME Interviews: When Source Content Is Equivalent to Grey Matter

heatherhuber

Let’s face it. Source content isn’t always written down. It’s not always packaged up in perfectly organized folders. Sometimes there’s not even a sticky note to be found! So what happens when source content is all in someone’s head? We interview subject matter experts, or SMEs. This situation comes up a lot, actually. The majority […]

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eLearning Today and Tomorrow: Design Trends to Pay Attention To

Today’s blog focuses on the eLearning trends we are seeing now and expect to see even more in 2015. Design principles are consistent with what we’ve seen over the past couple of years with a focus on the learner, delivering content in small bites, developing for the mobile learner, and, of course, keeping courses engaging […]

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Self-Discovery in Training—How I Self-Discovered It!

Darrell Burke

When I first started to train, I thought that it was my job—in fact, my duty—to impart my knowledge and wisdom to the participants in every class I taught. After all, I was the trainer. I was the person standing in front of the classroom with the facilitator’s guide. I was chosen by my company […]

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Stay in the Know: How Authentic Are YOU?

Elise Margol

Today the ABR blog is helping you “stay in the know” by sharing an article that we found interesting. We think you will too. Born and raised in the South, I’m allowed to say this…Southerners are notorious for saying one thing but meaning another, mostly to protect others’ feelings. We’re taught to be prim and […]

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How Incorporating the Customer Experience Can Breathe New Life into Plain Old Product Training

Devon Campailla

Onboarding new employees can be a daunting task. New hires often need to learn a large amount of information quickly—it can feel like they are being hit with a wall of information, and all of that data can be difficult to process. A quality onboarding experience doesn’t just have the learners memorize lists of facts […]

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Behind the Scenes at ABR: Creating a Participant Guide App

What’s new with ABR? Take a peek at what’s going on in our world as we work to deliver relevant, world-class solutions for our clients. ABR recently partnered with Webster Interactive to create an app that enables iPad users to use a participant guide just like they would use a hard copy. Take a look […]

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Stay in the Know: Sales Training DOs and DON’Ts

Amy Evans

Today the ABR blog is helping you “stay in the know” by sharing an article that we found interesting. We think you will too. Are lists as helpful to you as they are to me? The article “Do’s and Don’ts for Sales Force Training” in Chief Learning Officer grabbed my attention because I like lists […]

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More Buzzzz on Customer Experience: 5 Key Tools for an Effective Strategy

Elise Margol

ABR continues to hear a lot of buzz about customer experience. It seems that most companies realize that in times when traditional distinguishing characteristics are becoming easier to copy, and when customers expect more from their interactions with service providers, the discipline of customer experience allows them to differentiate themselves. The practice of adapting a […]

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Resiliency: I Regret To Inform You…

heatherhuber

This summer we featured a blog series on resiliency (“Talking Myself Through 13.1 Miles,” “Smile. Pass It On,” and “The Sky May Be Falling”), based on Daniel Pink’s book, To Sell Is Human. Today we offer the fourth and final installment in that series. I regret to inform you that you have failed, or not been accepted, or […]

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Behind the Scenes at ABR: Bringing Creative Ideas to the Table

Amy Fox

What’s new with ABR? Take a peek at what’s going on in our world as we work to deliver relevant, world-class solutions for our clients. In today’s video blog, ABR President & CEO Amy Fox lets us in on what is in store for her this afternoon as she meets with clients to help solve […]

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Stay In the Know: Is Big Brother Watching?

Devon Campailla

Today the ABR blog is helping you “stay in the know” by sharing an article that we found interesting. We think you will too. I’ll be honest; I didn’t even know predictive analytics was a thing in HR. But in this article from the Harvard Business Review, author John Boudreau examines the use of Big […]

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Resiliency: The Sky May Be Falling

heatherhuber

This summer we have featured a blog series on resiliency (“Talking Myself Through 13.1 Miles” and “Smile. Pass It On”), based on Daniel Pink’s book, To Sell Is Human. Today we continue that series. It was a warm summer afternoon. The phone rang. It was the hiring manager from a company that I had recently completed a third […]

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