Macy’s: Leadership Excellence Training Program

What Macy’s Needed

Macy’s, Inc. is one of the nation’s premier retailers and has corporate offices in Cincinnati and New York. With a focus on promoting from within, Macy’s Credit and Customer Services (MCCS) recently identified a gap in progressive leadership skills as supervisors were promoted to managers and beyond. In order to equip supervisors with the advanced leadership proficiency required to be successful and effective in management roles, Macy’s needed a clear strategy to elevate leadership expertise. Specifically, the company wanted to strengthen its supervisors’ coaching, project management, and general leadership skills, as well as awareness of what it means to be a leader.

The ABR Solution

Accelerated Business Results (ABR) worked with Macy’s to create a Leadership Excellence Program to address the company’s needs. To kick off the program, ABR developed and delivered a half-day instructor-led training (ILT) session called “The Leader in You,” which addressed the following topics:

  • Deciding to Lead
  • Raising Your Game
    • Connecting and Communicating
    • Coaching and Motivating
  • Expanding Your View: Thinking Like a Leader

As a part of this session, ABR provided a Leadership Skills Report to each participant. The report offered insight into participants’ leadership skills through data gathered from a Leadership Skills Assessment that their direct reports completed prior to the session.

“The Leader in You” workshop was followed by a series of four two-hour ILT sessions, which included a review of skills and behaviors, examples of skills in use, discussions of enablers and barriers to using the skills, customized role play activities, and action learning assignments. The topics of these sessions were:

  • Communicate As a Leader
  • Coach for the Win
  • Lead Your Business
  • Bring It All Together

The final component of the Leadership Excellence solution was a structured mentoring program to take place after all of the ILT sessions were completed. This Lead Mentor Circle Program teamed a few supervisors with some manager mentors in a group, allowing new supervisors to reinforce the skills learned throughout the overall program, continue to enhance their leadership skills, and learn from others in leadership roles.

How ABR Helped Macy’s

ABR gave Macy’s a foundation to equip the company with much stronger leaders. Prior to the Leadership Excellence solution, employees with promise were being promoted into leadership roles but weren’t being given adequate transition training. The Leadership Excellence solution gave Macy’s the tools to elevate the quality of its leadership pipeline, and did so with a clear and strategic skill progression.



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