call center

Behind the Scenes at ABR: Onboarding Done Right

Elise Margol

What’s new with ABR? Take a peek at what’s going on in our world as we work to deliver relevant, world-class solutions for our clients. Elise Margol, Instructional Design Manager for ABR, has been focused recently on onboarding programs for one of our largest clients. One such program involves onboarding new call center agents who […]

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Simplexity: Sales Performance Alignment

How ABR helped Simplexity develop a customer interaction strategy and provided recommendations for specific training interventions and performance opportunities.

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