In a 2015 study, 71 percent of companies worldwide said their leaders are not ready to lead into the future. The same survey found half of companies worldwide believe their leaders are not ready to lead their organizations today. Brandon Hall Group’s State of Leadership Development Study found critical gaps in training, specifically training targeted […]
Our Client’s Need Accelerated Business Results (ABR) has a valued client that is a global communications provider with enterprise, government, and carrier customers in more than 60 countries around the world. Recently the company recognized a need to develop a training curriculum for its sales management team that emphasized sales performance and individual development. Our […]
Bersin by Deloitte research indicates that the greatest difficulty with performance management is managers’ inability to coach their employees. Giving managers the tools to improve coaching is worth it. Organizations in which employees revise or review their goals quarterly or more frequently are 45 percent more likely to have above-average financial performance. Also, organizations effective […]
What’s new with ABR? Take a peek at what we’re up to as we work to deliver relevant, world-class solutions for our clients. I love the opportunity to “intentionally” revisit foundational skills! For the last two weeks I have been fortunate enough to facilitate a sales manager coaching workshop in multiple cities for one of […]
Today the ABR blog is helping you “stay in the know” by sharing something we came across that we found interesting. We think you will too. It’s no wonder that most sales managers struggle with coaching their sales reps. ASTD reports that only 11 percent of companies train their sales managers to a high extent, […]
Job Overview This position is responsible for coaching a team of new business-to-business sales representatives who are focused on selling an integrated suite of Internet, phone, Ethernet, and TV products and services to small-to-medium business customers. The New Hire Sales Coach will provide targeted training and performance coaching to result in reduced ramp-up time for […]
Since we were children, our parents looked at us and saw potential based on physical observation: if you have long fingers, be a pianist; if you are tall, play basketball; if you are stocky, play football; and if you can run fast, play soccer or run track. These observations lead parents to search high and […]
Comcast’s Need Comcast Cable is one of the nation’s largest video, high-speed Internet, and phone providers to residential and business customers. In early 2012, the Comcast Seattle Region’s Business Services sales management team was ranked #2 out of 16 markets nationally for revenue generating units, but the Regional Sales Director wanted to offer objective, one-on-one […]
In this video blog, Accelerated Business Results President Amy Fox shares four simple ways that leaders can exhibit real, genuine leadership on a day-to-day basis.
Last summer, Chris Mann of the Woodhouse Day Spa in Montgomery, Ohio, wrote a guest blog for ABR about “Putting the Customer Back in Customer Service.” I think this is a common theme that many of us experience every day. I regularly see blogs about poor customer service experiences, yet the problem persists.
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Also tagged business, business performance, business tips, customer interactions, customer relationships, customer service, customers, E-Learning, employees, mentoring, service performance, training, training and development
Even with the persistent global economic downturn creating a drag on performance, managers and leaders can generate sustainable growth and profitability by unleashing potential and commitment from every employee.
The month is over, a new one is beginning—now what? If you’re in sales, you’ve most likely just come off a very busy week. I’ve always found July to be an incredibly busy month for business.
How ABR’s coaching training solution for Time Warner Cable gave supervisors the tools and knowledge they needed to help agents embrace and succeed in a new service and sales culture.