customer experience

This Could Have Ended Badly…

Cindy Weissman

Recently, when a piece of equipment in my home office finally decided to give out, I learned how a good organization handles negative feedback. But first, let me back up for a minute… I needed to replace a piece of equipment, and a quick trip to the local provider retail store should have resolved the […]

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Experience Counts

Elise Margol

Our family just returned from a summer vacation where we spent over a week together. My kids are at the busy teenage stage in their lives, so they are rarely home during the school year. Summer vacation is about the only way we can effectively close off reality and spend good, quality time being together. […]

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Igniting Change in Customer Experience

Amy Fox

Customer experience (CX) has come into its own as an industry. Among large companies, almost two thirds (63 percent) have a chief experience officer or senior leader charged with improving CX, and 37 percent have at least 10 full-time customer experience staff. Yet across many industries, customers perceive that their experiences are getting worse. Between […]

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Calling All Customer Experience Professionals!

ABR is excited to be a sponsor again at the CXPA Insight Exchange on May 5-6. The Customer Experience Professionals Association (CXPA) is a non-profit organization that seeks to guide and enhance the field of customer experience management. This field has grown over the past several years as more companies are recognizing the importance of customer experience and […]

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How Incorporating the Customer Experience Can Breathe New Life into Plain Old Product Training

Devon Campailla

Onboarding new employees can be a daunting task. New hires often need to learn a large amount of information quickly—it can feel like they are being hit with a wall of information, and all of that data can be difficult to process. A quality onboarding experience doesn’t just have the learners memorize lists of facts […]

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More Buzzzz on Customer Experience: 5 Key Tools for an Effective Strategy

Elise Margol

ABR continues to hear a lot of buzz about customer experience. It seems that most companies realize that in times when traditional distinguishing characteristics are becoming easier to copy, and when customers expect more from their interactions with service providers, the discipline of customer experience allows them to differentiate themselves. The practice of adapting a […]

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Behind the Scenes at ABR: CXPA Insight Exchange

Amy Fox

What’s new with ABR? Take a peek at what’s going on in our world as we work to deliver relevant, world-class solutions for our clients. Where in the world are Amy and Amy? This week they are in Atlanta, representing Accelerated Business Results (ABR) at the 2014 CXPA Insight Exchange. The Customer Experience Professionals Association (CXPA) […]

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What’s the Buzzzzz About with Customer Experience?

Elise Margol

What does customer experience mean to you? I don’t know about you, but I’ve been hearing this term a lot lately. In fact, ABR is a sponsor for this year’s CXPA (Customer Experience Professionals Association) Insight Exchange and some of our team members will be attending the Insight Exchange next month in Atlanta. If you’re […]

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Stay in the Know: Customers Want Authentic Interactions, Not Extravagant Actions

Amy Fox

Today the ABR blog is helping you “stay in the know” by sharing an article that we found interesting. We think you will too. This article from Harvard Business Review recently grabbed my attention (the link takes you to a brief summary, which is what I’m addressing in this post; you can purchase the full […]

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Customer Experience Workshop Consulting and Delivery

Our Client’s Need Accelerated Business Results (ABR) has a long-standing client that offers data, video, and voice services to businesses of all sizes; cell tower backhaul services to wireless carriers; and enterprise-class, cloud-enabled hosting, managed applications, and services. In 2012, this company’s corporate marketing team was preparing to launch a certification program for its business […]

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