customer loyalty

Experience Counts

Elise Margol

Our family just returned from a summer vacation where we spent over a week together. My kids are at the busy teenage stage in their lives, so they are rarely home during the school year. Summer vacation is about the only way we can effectively close off reality and spend good, quality time being together. […]

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Behind the Scenes at ABR: CXPA Insight Exchange

Amy Fox

What’s new with ABR? Take a peek at what’s going on in our world as we work to deliver relevant, world-class solutions for our clients. Where in the world are Amy and Amy? This week they are in Atlanta, representing Accelerated Business Results (ABR) at the 2014 CXPA Insight Exchange. The Customer Experience Professionals Association (CXPA) […]

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5 Tactics for Improving Customer Commitment

Elise Margol

When customers interact with service providers, they have certain expectations for how they want to be treated. Knowing exactly what customers expect enables companies to focus their attention on what their customers tell them is important. Customer-facing employees help determine whether these expectations are met, which ultimately influences how committed a customer is to the […]

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