Recently, when a piece of equipment in my home office finally decided to give out, I learned how a good organization handles negative feedback. But first, let me back up for a minute… I needed to replace a piece of equipment, and a quick trip to the local provider retail store should have resolved the […]
One of the advantages to working from home is that I don’t actually have to work from home. I can be pretty mobile. You can find free Wi-Fi just about anywhere these days, so I’ve sent emails and IMs from just about everywhere—the library, a local park, and a myriad of cafes.
My family and I just returned from the Most Magical Place on Earth, otherwise known as Walt Disney World in Florida. If my calculations are correct, this was my 9th visit there, and my husband’s 11th. Yes, we love it and we’re not ashamed to admit it. There’s just something extra special about the way they do things there. And that’s no accident. It’s very intentional, in fact.
After many years of providing what I believe to be exceptional customer service to clients, it never ceases to amaze me that there are still business owners and sales professionals who don’t understand the fundamental value of customer service. And they certainly don’t have a clue what it means to provide exceptional customer service.