ILT

Sonic Automotive: Fixed Operations Leadership Academy

Sonic’s Need Sonic Automotive is one of the largest automotive retailers in the United States, operating more than 100 dealerships in 14 states and 25 major metropolitan markets. One of Sonic’s critical goals in 2014 was retention of their service and parts (Fixed Operations) leaders. Service and parts managers are tasked with running the daily […]

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Mastery of Facilitation Skills

Victoria Rodgers

As a custom training organization, many of the solutions ABR designs for clients are blended, in which eLearning, simulations, coaching, or other learning tools are complemented by an instructor-led training (ILT) component. When we create ILT solutions, we take great pride in developing innovative, application-based, and relevant sessions. But this means NOTHING if the facilitator […]

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Behind the Scenes at ABR: Active Practice Means Deeper Learning

Darrell Burke

What’s new with ABR? Take a peek at what’s going on in our world as we work to deliver relevant, world-class solutions for our clients. ABR believes in transferring knowledge through interactive, application-focused training: the delivery of content, the participation in activities, and the participation in discussion. BUT our passion lies in allowing our partners…our participants…to […]

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Customer Experience Workshop Consulting and Delivery

Our Client’s Need Accelerated Business Results (ABR) has a long-standing client that offers data, video, and voice services to businesses of all sizes; cell tower backhaul services to wireless carriers; and enterprise-class, cloud-enabled hosting, managed applications, and services. In 2012, this company’s corporate marketing team was preparing to launch a certification program for its business […]

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Behind the Scenes at ABR: The Value of CRM Tools

  What’s new with ABR?  Take a peek at what’s going on in our world as we work to deliver relevant, world-class solutions for our clients. One of my favorite courses to facilitate is Salesforce.com for business-to-business sales teams. The initial perception a sales professional has of Salesforce.com is that it’s just a tool to enter […]

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How Do I Choose Between E-Learning and Instructor-Led Training?

Dear ABR,

What are some factors I need to consider for my business when I am deciding between e-learning training and in-person, instructor-led training?

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