As a custom training organization, many of the solutions ABR designs for clients are blended, in which eLearning, simulations, coaching, or other learning tools are complemented by an instructor-led training (ILT) component. When we create ILT solutions, we take great pride in developing innovative, application-based, and relevant sessions. But this means NOTHING if the facilitator […]
When I first started to train, I thought that it was my job—in fact, my duty—to impart my knowledge and wisdom to the participants in every class I taught. After all, I was the trainer. I was the person standing in front of the classroom with the facilitator’s guide. I was chosen by my company […]
What are some factors I need to consider for my business when I am deciding between e-learning training and in-person, instructor-led training?
Do your facilitators receive gifts from their participants? Ours do—little gifts like cards, books, and cakes. These are the visible and immediate signs of an impactful connection between participants and the facilitator. So what factors contribute to this success, besides highly developed, professional facilitation skills? Walk the talk. Our ABR facilitators come from a variety […]
How ABR developed a comprehensive training solution to support Acceller’s growing customer base and address its needs.
How ABR created a customized training program that taught Comcast’s new commercial sales teams the critical skills required for selling in the commercial space, as well as an application-driven sales coaching workshop for sales managers.
How ABR delivered an innovative training solution in a short timeframe that prepared a diverse group of employees to transition into a new work situation.
How ABR’s coaching training solution for Time Warner Cable gave supervisors the tools and knowledge they needed to help agents embrace and succeed in a new service and sales culture.